Quality Concerns and ComplaintsIn case you have received the final polished project and you feel that it has not met the high quality standard promised by Engineers Base Condultants, please contact the QA Department through email@example.com
Engineers Base Consultants, will strive to achieve the highest quality in all our services. Our aim is to maintain 100% customer satisfaction through provision of top quality engineering services, mainly Competency Demonstration Report (CDR), Engineering Design and Professional Editing & Proofreading services.
We believe that the quality of the final project deliverable is a function of the efficiency of the entire process used to produce the product. We further believe that for the process to be efficient, all important stakeholders need to be involved. In this regard, we have developed a Quality Assurance Model that is based on process monitoring and the involvement of both the client and the Quality Assurance team (see the flow chart in figure 1).
In our Quality Assurance Model, the client is involved in the project process by providing him/her with project drafts at different stages of the project. The client reviews the project draft and provides a feedback to the project team so that any modifications are implemented as the project progresses. We have only included three stages, but there can be many stages depending on the nature of the project.
The same draft sent to the client is also submitted to the Quality Assurance team for quality evaluation. The QA team gives their feedback to the project team after each evaluation as shown in the QA model in figure 1 below. The Project Team consisting of engineers in different fields takes into consideration, the client's and QA’s feedbacks and incorporates the relevant modifications if any. The process is repeated until the final stage as shown in the simplified QA model below.
Quality Assurance Model
Figure 1: Quality Assurance Model - Engineers Base Cosnultants