Unless otherwise stated, Engineers Base Consultants and/or its licensors own the intellectual property rights in the website/portal and material on the published on them. Hereinafter, the term website shall be used to refer to both the website and the portal.
Subject to the license below, all these intellectual property rights are reserved. You may view, download for caching purposes only, and print pages of form contents from the website for your own personal use, subject to the restrictions set out below and elsewhere in these terms and conditions.
You must not:
a) republish material from this website (including republication on another website);
b) sell, rent or sub-license material from the website;
c) show any material from the website in public;
d) reproduce, duplicate, copy or otherwise exploit material on this website for a commercial purpose;
e) edit or otherwise modify any material on the website; or
f) redistribute material from this website [except for content specifically and expressly made available for redistribution.
You must not use this website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. You must not use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software.You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to this website without Engineers Base Consultants express written consent.
Access to certain areas of this website is restricted. Engineers Base Consultants reserves the right to restrict access to [other] areas of this website, or indeed this entire website, at its own discretion. If Engineers Base Consultants provides you with a user ID and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential. Engineers Base Consultants may disable your user ID and password in its sole discretion without notice or explanation.
In these terms and conditions, “your user content” means material (including without limitation text, images, e.t.c that you submit to this website, for whatever purpose. Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or Engineers Base Consultants or a third party (in each case under any applicable law). You must not submit any user content to the website that is or has ever been the subject of any threatened or actual legal proceedings or other similar complaint.
This website is provided “as is” without any representations or warranties, express or implied. Engineers Base Consultants makes no representations or warranties in relation to this website or the information and materials provided on this website.
If any provision of this website disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this website disclaimer.
We cannot initiate a project or provide you with a draft if you have not paid at least 30% of the total amount to be paid. To receive the final project, you must clear the whole amount. If you pay a commitment amount to book for a service and then decide to withdraw later, you will not be refunded.
All our customers qualify for an extendable 60 days money back guarantee as per the terms and conditions. Similarly, our clients can request refunds under the following Circumstances:
The Consultant fails to initiate and deliver all ordered projects/services without any explanation thus causing serious inconveniences to the client. Sometimes it may take longer than expected to complete a given assignment. Engineers Base Consultants has the right to ask the client to give a reasonable deadline extension to the engineer(s) in charge of the project.
Your project has multiple technical errors and does not follow the requirements stipulated in the order description. Our QA department will evaluate your concerns against the project and if validated, a refund will be given. Since all assignment go through a rigorous QA review cycle, the probability of this happing is almost nonexistent.
You do not qualify for a refund if you:
Decide to withdraw an order that is already in progress. The term 'In progress' means as order that has been assigned and work started.
Violate our terms of service highlighted herein and in the signed service contract
Have already received project drafts from the engineer in charge of your project.
Any dispute arising from services offered by Engineers Base Consultants shall be resolved internally by following the standard dispute resolution process described below.
The client is expected to raise any complaints to the immediate customer service representative/coordinator before engaging the QA. If the representative is unable to provide a solution, the client can then engage the QA using the contacts provided on the portal.
The QA has two levels: (a) Team level QA and (b) the QA Department. The client must first engage with the Team-Level QA to resolve the issue before escalating the matter to the QA Department. Based on how we operate, and the high-value we have bestowed upon our customers, it is highly unlikely that any issue will reach the Overall QA.
Do NOT:
Engage with any external agencies unless all internal dispute resolution mechanisms have been exhausted.
Post online any information related to your engagement with the consultant without prior notice and agreement with the consultant that such information can be posted online.
Engage in any form of malicious online or offline activity with the intention to harm or blackmail the consultant in whatever way.
If the above violations occur, the consultant shall take appropriate measures.
While interacting with our representatives, the clients are obliged to be professional and respectful. Do not use inappropriate language or insults to any of our staff. If there is an issue, please follow the above described dispute resolution process to find an amicable solution.
Without prejudice to Engineers Base Consultants other rights under these terms and conditions, if you breach these terms and conditions in any way, Engineers Base Consultants may take such action as they deem appropriate to deal with the breach, including revoking any existing agreements, suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.
Engineers Base Consultants may revise these terms and conditions from time-to-time. Revised terms and conditions will apply to the use of this website from the date of the publication of the revised terms and conditions on this website. Please check this page regularly to ensure you are familiar with the current version.
If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
These terms and conditions along with signed service contracts constitute the entire agreement between you and Engineers Base Consultants in relation to your use of this website, the portal, and services offered by different departments, including Engineering Design, EA Services and QA.
These terms and conditions will be governed by and construed in accordance with international law and any disputes relating to these terms and conditions will be subject to the [non-] exclusive jurisdiction.
Last updated: October 2023
